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Dedicated to Your Success

Rockwell Automation has a network of ISO-certified repair & exchange centers, field service professionals, certified technical phone support centers & online support tools dedicated to your success.

Technical Support Center

As your manufacturing lifecycle changes, so does your need for technical support. Rockwell Automation gives you the flexibility to choose the level of electronic and phone support you need, when you need it ? helping you become more productive.

Support Services

We provide the right mix of services to help increase productivity, optimize plant assets and improve financial performance across your enterprise.

Support Contracts

Your Trusted Resource for Knowledge and Support

Regardless of your business goals, TechConnect can help you unlock the potential of your operation. Using the valuable tools packaged with every TechConnect contract and our team of trained experts, you have ability to reduce maintenance time and costs, and improve your overall equipment effectiveness.


No matter where you are located or what language you speak, TechConnect Support from Rockwell Automation provides software maintenance, real-time phone support and comprehensive online support for your everyday support needs.

Maintain Your Software

  • Extend functionality and improve your users? experience with access to the latest software revisions
  • Download updates or request media shipments
  • Receive replacement media in case of emergency

Access Comprehensive Online Support

  • Submit questions online or chat live with our highly trained technical support engineers
  • Manage your telephone and online interactions, product notifications and favorite content via your own personal portal
  • Effectively manage training needs/budget & improve employee performance with Training Advisor
  • Interact with your peers in our forums and discuss your troubleshooting and technical experiences
  • Bookmark information in the portal using the "Find My Stuff" feature

Obtain Real-Time Telephone Support

  • Converse real-time, in your local language, with a product specialists who can help install and configure, troubleshoot or diagnose to expedite resolution of complex technical issues
  • Leverage this support when you need it, 24x7x365